Technischer Kundensupport / First Level Support (m/w/d) – Maschinenbau
Core
Provide technical first-level support for machinery and plant customers via phone and email, analyzing faults and offering technical consultation.
Role type
Technical First-Level Support Engineer
Builds
Troubleshooting and maintenance support for industrial machinery and systems
Domain
Industrial machinery and plant engineering
Deliverable
client delivery
Required skills
Analytical thinking, technical understanding of mechanics/electrics/pneumatics, structured troubleshooting, documentation, technical consultation
Preferred skills
Experience in machinery/plant engineering, experience in technical customer support, additional languages
Technologies
None stated
Responsibilities
Analyze machine faults and perform structured troubleshooting, Provide technical consultation on spare parts and optimization, Document and track support cases, Coordinate with construction and development teams
Seniority
Entry to Mid-level, hands-on IC