Quality Assurance Coordinator
Core
Coordinate quality notifications, warranty claims, and RMA activities while maintaining quality records and supporting continuous improvement in a manufacturing environment.
Role type
Quality Assurance Coordinator
Builds
Quality notification workflows, warranty claim resolutions, and RMA processes
Domain
Manufacturing / Quality Management
Deliverable
dashboards & analysis
Required skills
Quality notification processing, RMA management, SAP/ERP systems, ISO compliance, report generation, workflow coordination
Preferred skills
Associate degree in Business/Quality/Supply Chain, manufacturing environment experience, statistical analysis
Technologies
SAP
Responsibilities
Receive, review, classify, and route quality notifications; independently resolve routine quality issues; monitor notification status and escalate overdue items; coordinate RMA activities and warranty claims; create Free of Charge orders and process customer credits; maintain quality records in SAP; support compliance with ISO, UL, ASME, CSA, CRN standards; assist with workflow improvements and process standardization.
Seniority
Mid-level, hands-on coordinator