Serviceberater (m/w/d) am Standort Berlin-Lichtenberg
Core
Handle repair intake, customer service, appointment coordination, and cost estimation for commercial vehicle repairs.
Role type
Service Advisor (Commercial Vehicles)
Builds
Repair orders and cost estimates for MAN trucks, buses, and transporters
Domain
Automotive / Commercial Vehicle Service
Deliverable
client delivery
Required skills
Repair intake, customer service, appointment coordination, cost estimation, technical consultation, complaint handling, customer acquisition
Preferred skills
Commercial vehicle sector experience, PC/BP driver's license (Class CE), SAP/MS Office proficiency
Technologies
SAP, MS Office, ESA
Responsibilities
Repair intake and customer service, appointment coordination, creation of repair orders and cost estimates, technical clarification of customer issues, handling complaints and warranty cases, customer acquisition, close collaboration with workshop masters and service assistance