Serviceberater (m/w/d) am Standort Neckarelz
Core
Order intake and technical consultation for customers, supporting service operations and vehicle repairs for commercial trucks and buses.
Role type
Service Advisor (Commercial Vehicle)
Builds
Service operations and vehicle repair workflows for MAN Truck & Bus customers
Domain
Commercial vehicle manufacturing and after-sales service
Deliverable
client delivery
Required skills
Order intake, technical consultation, customer acquisition, appointment scheduling, warranty processing, complaint handling, repair coordination, cost estimation, invoicing
Preferred skills
Commercial vehicle technology/electrics knowledge, Meisterbrief (master craftsman certificate), Class CE driver's license, MS-Office, SAP
Responsibilities
Accepting orders and providing technical advice, supporting service reception and fault diagnosis, acquiring and managing customer relationships, scheduling and planning workshop appointments, processing warranty claims, handling customer complaints, ensuring work completion and vehicle acceptance, calculating repair estimates, coordinating repair duration with customers, discussing repair scope and invoices with customers, maintaining safety and order in the reception area