Serviceassistenz (m/w/d) am Standort Neckarelz
Core
Reception and customer care in the service operation, ensuring smooth workflow for customer service intake, and supporting the workshop manager and service advisors.
Role type
Service Assistant (Administrative & Customer Support)
Builds
Customer service intake processes, order documentation, and invoicing for repair orders.
Domain
Automotive / Truck & Bus Manufacturing
Required skills
Commercial vocational training, SAP, MS-Office, credit check processing, invoicing, order entry, telephone communication, appointment scheduling
Preferred skills
Friendly and independent work style, team player, high customer orientation
Responsibilities
Greeting and caring for customers in the service operation, ensuring smooth workflow of customer service intake, supporting the workshop manager in commercial matters, compiling and processing invoices for repair orders, handling written and telephone communication, active customer care and appointment tracking
Seniority
Entry-level to Mid-level