Serviceberater (m/w/d) am Standort Ampfing
Core
Order intake and technical consultation for customers, workshop scheduling, and vehicle repair coordination for commercial trucks and buses.
Role type
Service Advisor (Commercial Vehicle)
Builds
Repair services and maintenance for MAN trucks, buses, and transporters
Domain
Commercial vehicle manufacturing and after-sales service
Deliverable
client delivery
Required skills
Technical knowledge of commercial vehicle technology/electrics, customer acquisition and retention, cost estimation, negotiation, workshop scheduling, quality assurance (DIN 9002), MS-Office, SAP
Preferred skills
Meisterbrief (Master craftsman certificate), Class CE driver's license, multi-year experience in the vehicle industry
Responsibilities
Accepting orders and providing technical advice, supporting reception and fault diagnosis, scheduling and planning workshop appointments, processing warranty claims, handling customer complaints, ensuring work completion and final vehicle acceptance, calculating cost estimates, coordinating repair duration with customers, discussing repair scope and invoices with customers, maintaining safety and order in the reception area