Serviceberater (m/w/d) am Standort Schwarzenbek
Core
Repair intake and customer service for trucks, buses, and transporters, including appointment coordination, cost estimation, and workshop management.
Role type
Service Advisor (Commercial Vehicle)
Builds
Repair orders and cost estimates for MAN Truck & Bus vehicles
Domain
Commercial vehicle manufacturing and after-sales service
Deliverable
client delivery
Required skills
Repair intake, appointment coordination, cost estimation, workshop management, customer acquisition, technical consultation, complaint handling
Preferred skills
Workshop master qualification, certified service advisor, experience in automotive service, Class CE driver's license
Technologies
MS-Office, SAP, ESA
Responsibilities
Repair intake and customer service, appointment coordination, creation of repair orders and cost estimates, technical clarification of customer issues, handling complaints and warranty cases, customer acquisition, workshop management and scheduling of mechatronics technicians
Seniority
Entry-level to Mid-level