Systems Engineer - Salesforce(L2 support)
Core
Provide Level 2 support for Gartner's Salesforce CRM community, handling escalations, advanced troubleshooting, and ensuring application stability.
Role type
L2 Salesforce Systems Engineer
Builds
Salesforce Sales and Service Clouds, data models, reports, dashboards, and integrations
Domain
Enterprise CRM / Salesforce Administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce administration, incident resolution, problem management, user and security management, data mapping, report and dashboard creation, flow configuration, Data Loader proficiency, business logic analysis
Preferred skills
Anaplan exposure, AppExchange integration knowledge, process automation
Technologies
Salesforce (Sales Cloud, Service Cloud), Data Loader, Flow, AppExchange
Responsibilities
Act as escalation point for L1 support, configure Salesforce objects and security, perform data imports and mapping, create and customize reports/dashboards, resolve complex incidents, monitor SLA timelines, identify ticket trends, optimize business processes
Seniority
Mid-level, hands-on IC