Customer Service Officer
Core
Coordinate customer orders from receipt through to delivery, managing product, stock, and delivery requirements while supporting sales, logistics, and inventory teams.
Role type
Customer Service Officer (Sales Support & Order Coordination)
Builds
Customer order fulfillment and inventory accuracy
Domain
Agriculture / Seeds / Supply Chain
Required skills
Order processing, logistics coordination, inventory management, cross-selling, stock reconciliation, pricing administration, problem-solving, stakeholder communication
Preferred skills
Pronto system experience, agriculture industry experience
Technologies
Pronto
Responsibilities
Receive and process customer orders, quotes, and enquiries; Coordinate orders from receipt to delivery; Inform customers of order progress and stock availability; Identify cross-sell and up-sell opportunities; Assist with stocktakes and inventory control; Maintain accurate pricing; Contribute to process improvements
