IT Systems Engineer (Level 2)
Core
Provide hands-on technology support at customer sites, maintaining reliable systems and resolving day-to-day technical issues across Microsoft, server, device, and network environments.
Role type
Level 2 Systems Engineer (IT Support)
Builds
Reliable IT systems and services for enterprise clients
Domain
IT Services / Managed Services
Required skills
Desktop support, Infrastructure support, Systems administration, Microsoft 365, Active Directory, Windows Server, Azure, Mobile device management, Networking, Virtualization, Backup technologies
Preferred skills
Managed service provider experience, Technology reseller experience, Professional services environment experience
Technologies
Microsoft 365, Active Directory, Windows Server, Azure, Microsoft Intune, Jamf, VMware, Veeam
Responsibilities
Provide onsite end-user support across operating systems, applications, and devices; Troubleshoot infrastructure, system, and service issues; Configure and support mobile device management platforms; Assist with Windows Server, VMware, Veeam, and backup environments; Support network infrastructure, connectivity, and configuration activities; Document technical solutions, configurations, and standard operating procedures; Work with service desk, project, and engineering teams to resolve customer issues; Deliver leave coverage at customer sites with short notice.
Seniority
Mid-level, hands-on IC