Sr. Manager, LSP Operations & Workforce Strategy (Taiwan)
Core
Lead Lam Taiwan's Local Service Provider (LSP) program, managing outsourced field service workforce to support Field Service Engineers with tool installation and maintenance at customer semiconductor sites.
Role type
Senior Manager, LSP Operations & Workforce Strategy
Builds
Outsourced field service workforce capacity and capability for semiconductor tool installation and maintenance
Domain
Semiconductor equipment manufacturing and field service
Required skills
Workforce strategy and capacity planning, Supplier/vendor management, Contract negotiation and execution, Field service team leadership, Training curriculum design and quality assurance, Installation quality governance, Budget and commercial management, Stakeholder management with Account Teams, EHS and labor law compliance, People leadership and coaching
Preferred skills
Experience across OEM, supplier, and customer fab sides of the industry, Knowledge of Taiwan labor law for dispatched or contracted workers
Technologies
Power BI
Responsibilities
Set long-term LSP workforce strategy and capacity roadmap; Manage Taiwan LSP vendors as an extension of the internal service team; Act as main LSP contact for Account Team site management at customer fabs; Ensure LSP training follows Lam's curriculum and certification standards; Own LSP installation quality and lead response to quality incidents; Manage LSP contracts, budget, and commercial terms; Oversee onboarding/offboarding and ensure compliance with EHS and labor laws; Lead, coach, and develop the LSP Operations team
Seniority
Senior, hands-on IC