AI Operations Analyst
Core
Provide Level 2/3 operational support, incident management, and continuous improvement for enterprise AI chatbots and Copilot platforms.
Role type
AI Operations Analyst (L2/L3 support)
Builds
Enterprise AI services (Microsoft Copilot, Aisera, Moveworks) and connected business applications
Domain
Enterprise IT / Generative AI / Conversational AI
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
AI operations support, incident management, root cause analysis, prompt engineering, knowledge base management, stakeholder management, ITIL processes, enterprise platform integration, data analytics, dashboard development
Preferred skills
Generative AI production experience, cloud technologies, Microsoft platforms, analytics certifications
Technologies
Microsoft Copilot, Copilot Studio, Azure AI, Aisera, Moveworks, SAP, Workday, Microsoft 365, ServiceNow, Freshservice, Power BI, Microsoft Fabric, Azure DevOps
Responsibilities
Investigate and resolve incidents and integration failures across AI applications; troubleshoot chatbot responses, conversation flows, and knowledge sources; monitor platform health, adoption rates, and operational KPIs; develop dashboards and reports for business stakeholders; conduct root cause analysis and drive problem management initiatives; support application releases, testing, and deployment validation; identify and implement improvements to chatbot accuracy and user experience.
Seniority
Mid-level, hands-on IC