Product Support Engineer 3
Core
Regional Product Support Engineer providing technical expertise to resolve escalations on PECVD/ALD equipment and acting as a Subject Matter Expert for Lam's specialist disciplines.
Role type
Senior IC product support engineer (electro-mechanical equipment)
Builds
Service and lifecycle solutions for critical equipment and processes in semiconductor manufacturing
Domain
Semiconductor manufacturing equipment (PECVD/ALD)
Required skills
electro-mechanical equipment troubleshooting, root cause analysis, data analysis, clean room operations, shift work, PPE usage, stakeholder negotiation, technical mentoring
Technologies
PECVD, ALD, EI tools, SSHC
Responsibilities
Resolve PECVD/ALD Type 1/2 escalations on restricted release products, partner with account teams to present problem statements and root causes, represent customer requirements to factory, partner with Product Support team during PDR Alpha and Beta phases, utilize Knowledge Management to resolve escalations, mentor local account engineers, represent the company to customers during escalations and modifications, accommodate compressed product development cycles.
Seniority
Senior, hands-on IC