Inbound Retention Representative (Six-Figure Opportunity)
On-site · United States
Core
Inbound retention representative who de-escalates calls and negotiates tailored offers to save customer accounts.
Role type
Entry-level inbound retention sales representative
Builds
Retained customer accounts for EchoStar/DISH services
Domain
Telecommunications / Customer Retention
Deliverable
client delivery
Required skills
Active listening, persuasion, de-escalation, negotiation, emotional intelligence, reliability
Preferred skills
Call center experience, high school diploma or GED
Technologies
Real-time AI assistance tools
Responsibilities
De-escalate high-stress customer calls, identify customer pain points, present tailored retention offers, maintain composure during conflicts
Seniority
Entry-level, trainable IC