Technical Account Manager, Enterprise Support
Core
Trusted advisor and cloud operations architect for Enterprise Support customers, driving cloud adoption and operational health.
Role type
Senior IC Technical Account Manager (Cloud Operations)
Builds
End-to-end cloud solutions and operational strategies for enterprise customers
Domain
Cloud Computing / Enterprise IT
Required skills
Distributed systems troubleshooting, Technical engineering, German fluency (written/spoken)
Preferred skills
AWS services experience, Enterprise customer-facing technical leadership, Technical account management or Solutions Architect background
Technologies
AWS services, Compute, Storage, Networking, CDN, Databases, DevOps, Big data, Analytics, Security, Applications development
Responsibilities
Craft and execute strategies to drive customer adoption of AWS services, Provide advocacy and strategic technical guidance for solution planning, Proactively maintain operational health of customer AWS environments, Drive technical discussions on incidents, trade-offs, and risk management, Consult with partners ranging from developers to C-suite executives, Solve problems across customers migrating workloads to the cloud, Run workshops and enablement sessions to uplift customer capabilities