Principal Applied AI Solutions Architect, Amazon Connect
Core
Architect and implement agentic AI solutions for Amazon Connect, focusing on customer data readiness, A2A integration, and serverless tool development to enable production-ready AI agents.
Role type
Principal Solutions Architect (Applied AI)
Builds
Agentic AI workflows, data pipelines, and serverless integrations for Amazon Connect customers
Domain
Cloud AI / Contact Center Automation
Deliverable
production ML models
Required skills
Agentic AI architecture, RAG implementation, Serverless development (Lambda, API Gateway, Step Functions), Prompt engineering, Data readiness assessment, MCP server configuration, A2A workflow design, Cloud data access patterns
Preferred skills
Experience with AI-assisted IDEs (Kiro), Multi-agent system design, C-level stakeholder management
Technologies
Amazon Connect, AWS Lambda, API Gateway, Step Functions, Python, Node.js, Kiro, MCP
Responsibilities
Lead technical discovery sessions for AI readiness, Conduct data readiness assessments for CRMs and knowledge bases, Design and configure agentic AI solutions and guardrails, Architect Agent-to-Agent communication patterns, Build serverless integrations connecting agents to customer systems, Guide pre-production validation and testing of AI agents
Seniority
Principal, hands-on IC