Sr. Cloud Technical Account Manager, ES - NAMER - US-SUP
Core
Principal technical advisor and 'voice of the customer' for AWS Enterprise Support, driving adoption of cloud services and ensuring operational health for customers ranging from startups to Fortune 500 enterprises.
Role type
Senior IC Cloud Technical Account Manager
Builds
AWS cloud service adoption strategies and operational resilience plans
Domain
Cloud computing / Enterprise IT
Required skills
Distributed systems design and operations, Cloud architecture, Strategic technical guidance, Incident management, Risk management, Executive communication, Stakeholder advocacy, Troubleshooting coordination, Service strategy execution, Customer relationship management
Preferred skills
24x7 operational support experience, Technical lead experience, AWS services expertise, Distributed systems development, IT operations background, Executive presentation skills
Technologies
AWS (EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, Networking, Compute, Storage, Databases, Serverless, Security, Big Data, Analytics, CDN, DevOps)
Responsibilities
Collaborate with engineers and service teams to resolve customer issues without direct hands-on keyboard work, Craft and execute strategies to drive customer adoption of AWS services, Represent AWS in customer environments and lead discussions with senior leadership on incidents and risk management, Provide strategic technical guidance to plan and build solutions using best practices, Maintain close customer relationships to understand business needs and operational challenges
Seniority
Senior, hands-on IC