Technical Account Manager, WWPS-UKGI-PS
Core
Principal technical advisor and 'voice of the customer' for AWS Enterprise Support, driving adoption of cloud services and ensuring operational health.
Role type
Senior IC Technical Account Manager (Cloud Services)
Builds
AWS cloud solutions (Compute, Storage, Database, Big Data, Networking, Serverless, Security) for enterprise and public sector customers
Domain
Cloud Computing / Enterprise IT Services
Required skills
Troubleshooting distributed systems, Cloud architecture, Incident management, Risk management, Strategic planning, Customer advocacy, Cost optimization, Technical consulting, Stakeholder management, Solution design
Preferred skills
AWS services experience, Enterprise customer-facing technical leadership
Technologies
EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT
Responsibilities
Advise on solutions and provide technical guidance, Ensure AWS environments remain operationally healthy, Develop trusting relationships with customers, Drive technical discussions regarding incidents and trade-offs, Consult with partners from developers to C-suite, Proactively find opportunities for additional customer value, Provide detailed reviews of service events and metrics, Solve problems during workload migration to the cloud
Seniority
Senior, hands-on IC