Systems Engineer MacOS, Client Engineering
Core
Diagnose complex macOS issues at enterprise scale, maintain fleet health, and drive operational excellence for Amazon's global macOS client fleet.
Role type
Senior Systems Engineer (macOS Client Engineering)
Builds
macOS client fleet management solutions using MDM platforms and AWS infrastructure
Domain
Enterprise IT Operations, macOS Systems, Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
macOS troubleshooting, fleet management, MDM administration, incident response, root cause analysis, AWS infrastructure, scripting (Python/Bash/Shell), automation
Preferred skills
TCP/IP networking, macOS internals (launchd, SIP, TCC), Apple Business Manager, zero-touch deployment, AWS services (EC2, Lambda, CloudWatch), Jamf certification
Technologies
Jamf Pro, Kandji, Mosyle, Fleet, AWS (EC2, Lambda, S3, DynamoDB, CloudWatch), Apple Business Manager, Bash, Python, Java, Perl, PHP, Ruby
Responsibilities
Troubleshoot complex macOS issues (crashes, kernel panics, performance, network, auth), manage OS patching and software deployments, monitor fleet health via telemetry, lead incident response and RCA, maintain AWS-hosted management infrastructure, develop runbooks and documentation, collaborate on OS upgrade rollouts, automate operational tasks
Seniority
Senior, hands-on IC
