Support Engineer , Amazon Robotics Technical Support
Core
Provide 24x7 mission-critical technical support and diagnostics for Amazon's global network of robotic fulfillment centers, resolving complex system issues through data/AI analysis and troubleshooting.
Role type
Senior Technical Support Engineer (Robotics Systems)
Builds
Maintains operational stability and performance of robotic fulfillment solutions
Domain
Robotics / Logistics / Fulfillment Centers
Deliverable
client delivery
Required skills
software development, scripting in modern programming languages, technical troubleshooting and debugging, incident response orchestration, technical documentation, agile/scrum workflows
Preferred skills
distributed applications, UNIX/Linux operating systems, RESTful web API analysis
Responsibilities
Perform complex diagnostics and resolution of critical robotic system issues using advanced data/AI analysis; Deliver timely and accurate solutions to customer requests via effective ticket handling; Lead high-severity incident response by orchestrating cross-functional collaboration; Drive continuous improvement by developing technical documentation, knowledge base articles, SOPs, and optimizing automated workflows
Seniority
Senior, hands-on IC