Software Development Manager, Amazon Leo | Customer Returns
Core
Lead the design and delivery of AI-powered agent tooling, intelligent automation, and foundational infrastructure for customer support and returns experiences.
Role type
Senior IC software development manager (customer returns)
Builds
Scalable, reliable infrastructure and services for AI-first support experiences
Domain
Satellite internet / Global telecom / Customer support
Deliverable
production ML models | product features | infrastructure
Required skills
Engineering team management, system design and architecture, multi-tier web services development, full software/hardware/networks lifecycle knowledge, technical strategy planning
Preferred skills
Recruiting and mentoring software engineers, cross-functional partnership with product and UX teams, communicating technical designs to senior leadership
Technologies
None explicitly stated
Responsibilities
Design and deliver AI-powered agent tooling and intelligent automation, develop strategic plans for team growth, hire and develop diverse engineering teams, drive technical architecture decisions, partner with product and design teams, foster a culture of rapid innovation
Seniority
Senior, hands-on IC
