Field Service Specialist
Core
Install, commission, maintain, calibrate, upgrade, and troubleshoot advanced microscopy systems (SEM, FE-SEM, FIB-SEM) at customer sites to ensure equipment performance and reliability.
Role type
Field Service Specialist (Scientific Optics)
Builds
Advanced microscopy solutions for life sciences, materials research, semiconductor, and academic institutions
Domain
Optics and optoelectronics / Scientific instrumentation
Required skills
Troubleshooting complex technical issues, Preventive and corrective maintenance, Root cause analysis, Reading electrical/electronic schematics, Operating measurement and diagnostic equipment, Customer training and guidance, Service reporting and record keeping
Preferred skills
Experience with electron microscopy, Vacuum technology, High-voltage electronics, Precision mechanics, CRM and ticketing systems, Medical devices or analytical instruments
Technologies
SEM, FE-SEM, FIB-SEM, X-ray microscopy systems, Vacuum technology, High-voltage electronics
Responsibilities
Installing and commissioning microscopy systems, Diagnosing mechanical, electronic, electrical, and software issues, Providing on-site and remote technical support, Collaborating with Sales and Product Management teams, Identifying spare part requirements, Preparing service reports, Ensuring health and safety compliance
Seniority
Mid-level, hands-on IC