Enterprise Account Engineer II, AWS Enterprise Support
Core
Trusted technical advisor guiding enterprise customers through cloud adoption, architecture review, and operational optimization to drive AWS service adoption and maturity.
Role type
Senior IC Enterprise Account Engineer (Cloud)
Builds
Cloud adoption strategies, operational processes, and risk mitigation plans for enterprise customers
Domain
Cloud computing / Enterprise IT
Required skills
Distributed systems troubleshooting, cloud architecture review, risk management, stakeholder collaboration, technical advocacy, operational process design
Preferred skills
AWS services experience, cloud platform knowledge
Technologies
AWS services, distributed systems, cloud platforms
Responsibilities
Review customer cloud architectures and recommend solutions for security, performance, and cost; Design operational processes to meet recovery and scalability targets; Collaborate with internal teams (Solutions Architects, Sales) to deliver coordinated support; Lead technical discussions on incidents and architectural trade-offs with engineering teams and executives; Proactively identify implementation limitations and surface improvement opportunities
Seniority
Senior, hands-on IC