IT Analyst
Core
First-level IT infrastructure support engineer ensuring smooth functioning of IT systems, handling incident management, networking, and server support.
Role type
Junior IT Infrastructure Support Engineer
Builds
IT infrastructure stability and user productivity
Domain
IT Operations / Enterprise Infrastructure
Required skills
ITSM tools, networking troubleshooting, ESXi server management, Windows OS support, hardware/software support, end-user support
Preferred skills
Shift/on-call flexibility, eagerness to learn
Technologies
ServiceNow, ESXi, Windows, switches, routers, access points
Responsibilities
Respond to and resolve technical support tickets, perform basic troubleshooting of networking components, assist with setup and monitoring of ESXi servers and Windows systems, provide first-level support for desktops and peripherals, monitor IT infrastructure components, provide on-site and remote technical support to end users
Seniority
Junior, hands-on IC