Software Development Manager, Amazon Leo | Customer Experience
Core
Lead engineering teams to design and deliver AI-powered agent tooling, intelligent automation, and foundational infrastructure for satellite internet customer support.
Role type
Senior Software Development Manager (IC + Team Lead)
Builds
AI-first automated customer care systems, agent tooling, and scalable support infrastructure for Amazon Leo.
Domain
Satellite internet / Space technology / Customer Experience
Deliverable
production ML models | product features | infrastructure
Required skills
Engineering team management, Cloud-native system architecture, AI/ML integration, Strategic planning, Technical mentorship, Cross-functional collaboration
Preferred skills
Recruiting and hiring, Requirement gathering, Product strategy definition
Technologies
AWS, Generative AI, Intelligent Automation
Responsibilities
Lead design and delivery of AI-powered agent tooling and foundational infrastructure; Drive technical architecture decisions for scalable systems; Mentor and develop software engineers; Partner with PMs and UX to design AI-first support experiences; Build greenfield systems from scratch.
Seniority
Senior, hands-on IC with team leadership
