Customer Care Specialist (m/f/x)
Core
Back-office support for sales and service operations, managing customer orders, logistics, and service data for ZEISS in South-East Europe.
Role type
Customer Care Sales & Service Specialist
Builds
Efficient sales and service operations for ZEISS optics and optoelectronics in Croatia and South-East Europe
Domain
Optics and optoelectronics
Required skills
B2B sales support, customer care, service administration, logistics coordination, CRM/SAP data management, tender offer preparation, invoicing and dunning
Preferred skills
Salesforce/CRM platforms, tender/contract administration, international business environment experience
Technologies
Microsoft Office, CRM systems, SAP
Responsibilities
Processing leads, orders, and customer feedback; coordinating maintenance, repairs, and field service; managing logistics and spare parts; maintaining CRM/SAP data; preparing technical and commercial offers; handling claims and complaints; processing service contracts and warranties; supporting marketing events; managing invoicing and audits
Seniority
Mid-level, hands-on IC