Senior Technical Account Manager, Enterprise Support, ES – APJC-ASEAN
Core
Senior Technical Account Manager owning end-to-end technical relationships for enterprise customers, providing architectural guidance, operational strategy, and proactive support for global AWS workloads.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Proactive resilience reviews, cost planning, and measurable customer outcomes for enterprise clients.
Domain
Cloud infrastructure (AWS), Enterprise Support, Distributed Systems
Deliverable
client delivery
Required skills
Distributed application design/implementation/operations, Cloud architecture, Operational strategy, Capacity planning, Networking, Database management, Container orchestration, Automation development, Data analysis, Mentoring
Preferred skills
24x7 operational services experience, Technical lead experience in enterprise/customer-facing environments
Technologies
AWS (Compute, Database, Container, Networking services)
Responsibilities
Advise on cloud architecture and operational strategy across global regions; Assess environments for architectural risks and scaling constraints; Collaborate with Solutions Architects and service teams to resolve complex issues; Analyze operational metrics and deliver performance reviews to customer leadership; Contribute to shared knowledge base, SOPs, and automation; Mentor fellow Technical Account Managers.