Technical Account Manager, AWS Enterprise Support
Core
Trusted advisor and cloud operations architect helping Enterprise customers maximize value from AWS services through strategy, architecture, and operational health.
Role type
Senior IC Technical Account Manager (Cloud Operations & Strategy)
Builds
Cloud adoption strategies, operational health plans, and customer solutions using AWS services
Domain
Cloud computing / Enterprise IT
Deliverable
client delivery
Required skills
distributed systems troubleshooting, cloud architecture, incident management, risk management, stakeholder consultation, workshop facilitation
Preferred skills
AWS services expertise, enterprise customer-facing technical leadership, prior experience as technical account manager, solutions architect, or cloud architect
Technologies
AWS (compute, storage, networking, CDN, databases, DevOps, big data, analytics, security, applications)
Responsibilities
Craft and execute strategies to drive customer adoption of AWS services; provide advocacy and strategic technical guidance for solution planning; proactively maintain operational health of customer AWS environments; consult with partners ranging from developers to C-suite executives; collaborate with Solutions Architects, Business Developers, and Sales Account Managers; run workshops to uplift customer capabilities; solve problems across diverse customers migrating workloads to the cloud
Seniority
Senior, hands-on IC with strategic advisory responsibilities