Technical Account Manager (FRANCE), Enterprise Support - EMEA-ISV
Core
Trusted advisor and operational excellence expert for Enterprise Support ISV customers, helping Independent Software Vendors maximize AWS service value and optimize cloud environments.
Role type
Senior IC Technical Account Manager (Enterprise Support ISV)
Builds
Operational health, cost optimization, and strategic cloud adoption plans for ISV customers
Domain
Cloud services (AWS) for Independent Software Vendors (ISVs)
Deliverable
client delivery
Required skills
Stakeholder management, operational troubleshooting (Compute, Storage, Networking, Databases, DevOps, Security), strategic guidance, incident management, architectural cost/benefit analysis, risk management
Preferred skills
Senior stakeholder influence, operational role experience, SaaS/multitenant architecture knowledge, deployment automation
Technologies
AWS services (Compute, Storage, Networking, CDN, Databases, DevOps, AI/ML, Big Data, Analytics)
Responsibilities
Guide and advocate for customers within AWS, ensure operational health and optimization, develop trusting relationships, drive technical discussions on incidents and architecture, consult with stakeholders from developers to C-suite, collaborate with Solutions Architects and Sales, proactively identify value opportunities, review service disruptions and metrics, solve migration problems
Seniority
Senior, hands-on IC