Cloud Operations Architect, ES - EMEA South - Italy
Core
Principal technical advisor and 'voice of the customer' for AWS Enterprise Support, driving adoption of cloud services and ensuring operational health for customers ranging from start-ups to Fortune 500 enterprises.
Role type
Senior IC Technical Account Manager (Cloud Operations)
Builds
Strategic technical guidance, operational health plans, and customer value realization using AWS services
Domain
Cloud computing / Enterprise IT Operations
Deliverable
client delivery
Required skills
Cloud operations, data analytics, stakeholder management, incident management, risk management, solution architecture, cost optimization, workshop facilitation, troubleshooting distributed systems
Preferred skills
Technical engineering leadership, cloud offerings expertise, internal enterprise experience, customer-facing technical lead experience
Technologies
AWS (EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT)
Responsibilities
Craft and execute strategies to drive customer adoption of AWS services; ensure AWS environments remain operationally healthy while reducing cost and complexity; develop trusting relationships with customers to understand business needs; drive technical discussions regarding incidents, trade-offs, and risk management; consult with partners from developers to C-suite executives; proactively find opportunities for customers to gain additional value; provide detailed reviews of service disruptions and pre-launch planning; solve problems across different customers migrating workloads to the cloud; uplift customer capabilities through workshops and training.
Seniority
Senior, hands-on IC with strategic advisory responsibilities