Customer Care Coördinator
Core
Coordinate and lead a team of 9 Customer Care Professionals and 2 warehouse colleagues to support customers and internal operations for ZEISS Benelux.
Role type
Senior Customer Care Team Lead / Coordinator
Builds
Customer care operations and service delivery for ZEISS optical products in the Benelux region
Domain
Optics retail and optical-electronic industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, performance management, strategic planning, process optimization, stakeholder management, market trend analysis, project ownership, business partnership, cross-functional collaboration
Preferred skills
Experience with ERP/CRM systems (SAP, Salesforce)
Responsibilities
Lead, coach, and develop a team of 9 Customer Care Professionals; create a collaborative work environment; set priorities and support daily team operations; conduct performance and development conversations; represent the service team within the Belgian Leadership Team; identify opportunities to improve processes, efficiency, and customer satisfaction; own local and international innovation projects; monitor customer needs, market developments, and competitor trends; position Customer Care as a strategic business partner; build bridges between customers, colleagues, and the organization
Seniority
Senior, hands-on IC