Service Manager
Core
Lead and supervise Field Service Engineers to ensure high-quality service, safe work environments, and successful operation of ZEISS SMS tools on customer sites.
Role type
Senior Service Manager (Semiconductor Equipment)
Builds
Onsite equipment installations, retrofits, and system maintenance for semiconductor manufacturing tools
Domain
Semiconductor industry / Optical measurement equipment
Deliverable
client delivery
Required skills
Team leadership (25+ technical staff), Strategic planning, Process improvement, Data analysis, Conflict resolution, Problem solving, Cross-functional collaboration
Preferred skills
EUV field experience, International company experience, German language capability
Technologies
ZEISS SMS tools
Responsibilities
Supervise multiple teams of Field Service Engineers, Coordinate staffing for start-up and warranty activities, Improve customer service quality by re-designing processes, Plan and lead meetings to facilitate coordination, Report equipment performance indicators to customers and management
Seniority
Senior, hands-on IC with strategic oversight