Service Manager
Core
Supervise Field Service Engineers and manage ZEISS SMS tool operations on customer sites to maximize equipment utilization and ensure high-quality service.
Role type
Senior Service Manager (Semiconductor Equipment)
Builds
High-quality field service capability and safe work environments for semiconductor manufacturing equipment.
Domain
Semiconductor industry / Equipment maintenance and service
Required skills
Team leadership (25+ people), Strategic planning, Process improvement, Data analysis, Conflict resolution, Problem solving, Cross-functional collaboration, Equipment installation oversight, Staffing coordination
Preferred skills
EUV field experience, International company experience, German language capability, Master's degree from foreign country
Technologies
ZEISS SMS tools
Responsibilities
Supervise multiple teams of Field Service Engineers, Ensure successful operation of ZEISS SMS tools on customer sites, Set priorities to maximize equipment utilization, Coordinate staffing for start-up and service contracts, Improve customer service quality by re-designing processes, Lead meetings to facilitate coordination, Report equipment performance indicators to customers and management
Seniority
Senior, hands-on IC with strategic oversight