Customer Support Ingenieur (m/w/x)
Core
Field service engineer for semiconductor manufacturing equipment, performing installations, upgrades, repairs, and training for customers globally.
Role type
Senior Field Service Engineer (Semiconductor Equipment)
Builds
Semiconductor manufacturing systems (lithography optics, photomask systems, process control solutions)
Domain
Semiconductor manufacturing / Optics / Precision Engineering
Deliverable
physical/clinical work
Required skills
Physics or Electrical Engineering background, Field service experience in optics/electron optics, Technical troubleshooting, System installation & upgrade, Repair & maintenance, Spare parts management, Technical training & mentoring, 2nd Level technical support, Cross-cultural communication
Preferred skills
Prior field service experience in optical/electron-optical sector
Technologies
Lithography optics, Photomask systems, Process control solutions
Responsibilities
Install and upgrade customer systems, Lead local service technicians in troubleshooting and installations, Prepare systems for customer acceptance, Perform fault diagnosis and system repairs, Create and maintain service documentation, Define spare parts concepts, Conduct technical training for service technicians, Communicate device issues to R&D, Provide 2nd level technical support, Prepare repair quotes
Seniority
Senior, hands-on IC