Customer Support Ingenieur (m/w/x)
Core
Field service engineer for semiconductor manufacturing equipment, performing installations, upgrades, repairs, and training for ZEISS lithography optics and process control systems.
Role type
Senior IC field service engineer (semiconductor equipment)
Builds
Lithography optics, photomask systems, and process control solutions for semiconductor manufacturing
Domain
Semiconductor manufacturing / Optical engineering
Deliverable
physical/clinical work
Required skills
System installation and upgrade, troubleshooting, repair and maintenance, spare parts management, technical training and mentoring, 2nd level technical support, requirement gathering for R&D, technical documentation
Preferred skills
Field service experience in optical or electron-optical areas, willingness to travel 50% globally
Technologies
Lithography optics, photomask systems, process control systems
Responsibilities
Install and upgrade customer systems, lead local service staff in troubleshooting and installations, prepare systems for customer acceptance, perform fault finding and repairs, train and upskill service technicians, provide 2nd level technical support, communicate device issues to R&D, support spare parts concept creation
Seniority
Senior, hands-on IC