Operations Support
Core
Service Operations Support ensuring efficient day-to-day administration of service operations, handling customs documentation, and supporting the field service team.
Role type
Operations Support Specialist
Builds
Administrative processes and logistics for field service engineers
Domain
Optics and optoelectronics industry
Deliverable
dashboards & analysis
Required skills
SAP ERP, MS Office, customs documentation handling, inventory management, calibration management, PPE/consumables management, returns processing
Preferred skills
Self-motivation, organization, independent work, confident telephone manner, customer focus
Technologies
SAP, MS Office, UPS
Responsibilities
Reconcile C79 certificate and Postponed VAT statements, contact delivery companies and customs brokers for documentation, resolve customs queries, manage calibration and FSE equipment, process engineer returns, generate monthly stock reports
Seniority
Individual Contributor