Operations Support
Core
Service Operations Support managing day-to-day administration of service operations, customs documentation, and physical inventory for the field service team.
Role type
Operations Support (Service Operations)
Builds
Internal service operations processes and logistics support for field engineers
Domain
Optics and optoelectronics industry
Deliverable
dashboards & analysis | physical/clinical work
Required skills
SAP ERP, MS Office, customs documentation handling, inventory management, calibration coordination, PPE/consumables management, returns processing
Preferred skills
Self-motivation, organization, independent work, confident telephone manner, customer focus
Technologies
SAP, UPS
Responsibilities
Reconcile C79 certificates and Postponed VAT statements; contact delivery companies and customs brokers for documentation; resolve import VAT and importer of record queries; manage calibration logistics (ZEISS and 3rd party); manage FSE PPE, consumables, tools, and address data; process engineer returns with 24hr turnaround; generate monthly stock reports; support Supply Chain and Logistics during peak periods.
Seniority
Individual Contributor
