Member Resolutions Officer - Insurance
Core
Investigate and resolve insurance claims complaints on behalf of the AustralianSuper Trustee to ensure fair, effective, and timely outcomes in line with regulatory requirements.
Role type
Senior IC member resolution officer (insurance claims)
Builds
Fair complaint resolution processes and reduced escalation to external dispute resolution
Domain
Superannuation / Life Insurance
Deliverable
client delivery
Required skills
Insurance claims assessment, Claims complaint handling, Root cause analysis, Stakeholder engagement, Legislative compliance (RG 271, IDR Policy), Systemic incident reporting
Preferred skills
Superannuation experience, Life insurance claims lifecycle knowledge, RG 146 accreditation
Technologies
None stated
Responsibilities
Conduct independent reviews of insurance claims, Investigate and identify root causes of complaints, Challenge insurer decisions, Monitor work queue for timely completion, Report systemic incidents and breaches, Provide subject matter input to operational projects