Business Intelligence Analyst, NCRC & RCX, LATAM CFX
Core
Build data & analytics solutions to identify, prevent, and solve customer pain points, network defects, and policy gaps in the purchase and post-purchase journey for Concessions (NCRC) and Returns Experience (RCX) in Mexico and Brazil.
Role type
Senior Business Intelligence Analyst (Analytics & Strategy)
Builds
Programmatic and analytics solutions, advanced analytical tools, and automated dashboards for customer fulfillment experience.
Domain
E-commerce, Concessions, Returns Management, Latin America (Mexico, Brazil)
Deliverable
production ML models | dashboards & analysis | research
Required skills
Data analysis, Data visualization, Statistical methods, Scripting (Python/Java/R), SQL/NoSQL/Oracle
Preferred skills
Data modeling, Data pipeline design, Correlation analysis, LLM/AI application
Technologies
Redshift, Oracle, NoSQL, Tableau, QuickSight, Excel, PowerBI, MicroStrategy, Python, Java, R, Large Language Models (LLMs)
Responsibilities
Develop advanced analytical tools and models to uncover business opportunities; Present insights and recommendations to senior leadership; Lead data-driven discussions with Product and Operations teams; Create intuitive and automated analytical tools; Pioneer new methodologies in returns experience and defect analytics.
Seniority
Mid-Senior, hands-on IC with strategic influence