Technical Support Engineer II, Division IT team
Core
Establishing a departmental IT team from the ground up to provide high-quality support for endpoints and business systems across software engineering, robotics R&D, and manufacturing operations.
Role type
Senior IT Support Engineer / Team Lead
Builds
IT infrastructure, network architecture, compute systems, and end-user device support for Amazon's robotics and manufacturing divisions
Domain
Industrial robotics, manufacturing operations, enterprise IT
Deliverable
infrastructure
Required skills
technical support, scripting in modern programming languages, troubleshooting and debugging technical systems, project management, mentoring
Preferred skills
knowledge of distributed applications, knowledge of UNIX/Linux operating systems
Technologies
network architecture, compute systems, audio/video systems, UNIX/Linux
Responsibilities
Serve as primary IT desktop support and escalation point for engineering and operations teams; implement and optimize IT infrastructure; escalate issues to engineering teams; lead cross-functional IT projects; provide direction and mentoring to junior technicians; manage on-call schedule for high-severity incidents
Seniority
Senior, hands-on IC with team leadership responsibilities