Software Development Manager – Associate Development Platform
Core
Lead the engineering team to build and modernize the Associate Development Platform, enabling onboarding, learning, coaching, and performance management for hundreds of thousands of Customer Service Associates globally.
Role type
Senior Software Development Manager (Associate Development Platform)
Builds
Intelligent workforce development platform (adaptive learning, embedded coaching, personalized guidance, performance experiences)
Domain
Workforce development / Customer Service / Internal Tools
Deliverable
product features
Required skills
Engineering team management, multi-tier web services architecture, system design and scaling, engineering strategy definition, cross-functional partnership, software delivery excellence
Preferred skills
Stakeholder communication, recruiting and mentoring engineers, product strategy alignment
Technologies
None explicitly stated
Responsibilities
Build and lead a high-performing software engineering team; Define engineering strategy and technical roadmap; Modernize fragmented associate experiences into a unified platform; Partner with Product, UX, and Operations to deliver intelligent experiences; Drive architecture, operational excellence, and security; Hire, coach, and develop engineers
Seniority
Senior, hands-on IC with management responsibilities