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Software Development Manager – Associate Development Platform

Hyderabad, Telangana, India💼 Full-time🗓 2026-07-02 → 2026-07-31

Core

Lead the engineering team to build and modernize the Associate Development Platform, enabling onboarding, learning, coaching, and performance management for hundreds of thousands of Customer Service Associates globally.

Role type

Senior Software Development Manager (Associate Development Platform)

Builds

Intelligent workforce development platform (adaptive learning, embedded coaching, personalized guidance, performance experiences)

Domain

Workforce development / Customer Service / Internal Tools

Deliverable

product features

Required skills

Engineering team management, multi-tier web services architecture, system design and scaling, engineering strategy definition, cross-functional partnership, software delivery excellence

Preferred skills

Stakeholder communication, recruiting and mentoring engineers, product strategy alignment

Technologies

None explicitly stated

Responsibilities

Build and lead a high-performing software engineering team; Define engineering strategy and technical roadmap; Modernize fragmented associate experiences into a unified platform; Partner with Product, UX, and Operations to deliver intelligent experiences; Drive architecture, operational excellence, and security; Hire, coach, and develop engineers

Seniority

Senior, hands-on IC with management responsibilities

Rewrite
## Responsibilities - Build and lead a high-performing software engineering team responsible for the Associate Development Platform. - Define the engineering strategy and technical roadmap for onboarding, learning, coaching, performance management, and workforce development experiences. - Modernize fragmented associate experiences into a unified platform embedded directly within the associate workflow. - Partner closely with Product, UX, Applied Science, Business Intelligence, and Operations to deliver intelligent associate experiences. - Drive architecture, operational excellence, security, engineering quality, and software delivery across multiple products. - Hire, coach, and develop engineers while establishing a strong engineering culture. ## Requirements - 3+ years of engineering team management experience - 7+ years of engineering experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems ## Nice to Have - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers ## Benefits Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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