Software Development Manager, Customer Experience Infrastructure
Core
Lead a team building shared Console foundations and an embedded AI layer to enable self-service infrastructure access for Amazon's global operations teams.
Role type
Senior IC software development manager (infrastructure platform)
Builds
Shared Console foundations service (authorization, notifications, global search, cloudscape component library, distributed tracing, embedded AI layer)
Domain
Cloud infrastructure, distributed systems, AI integration
Deliverable
production ML models | product features | infrastructure
Required skills
engineering team management, distributed system architecture, multi-tier web services design, technical roadmap planning, stakeholder influence, operational excellence, hiring and mentoring
Preferred skills
cross-functional communication, recruiting and coaching, product strategy alignment
Technologies
distributed tracing, authorization systems, component libraries, embedded AI
Responsibilities
Lead, hire, develop, and retain a team of software engineers; Own the roadmap and delivery for shared Console foundations; Set and uphold technical design and operational excellence standards; Drive adoption of shared platform capabilities through influence; Balance speed, safety, and maintainability in design tradeoffs; Manage cross-team dependencies and represent the team in reviews
Seniority
Senior, hands-on IC with people leadership