Rédacteur de service
Core
Administrative support for service and maintenance operations, including work order execution, technician time tracking, warranty collection, and preventive maintenance planning.
Role type
Service Operations Coordinator
Builds
Equipment maintenance schedules and service reports for United Rentals fleet
Domain
Industrial equipment rental and maintenance
Deliverable
dashboards & analysis
Required skills
Work order management, time tracking, warranty processing, preventive maintenance planning, billing coding, customer issue escalation, multi-tasking, urgency management
Preferred skills
Customer service, teamwork, verbal/written communication
Technologies
Basic computer skills
Responsibilities
Execute work orders with accurate opening/closing details, report technician hours accurately, create and submit eligible warranty claims, monitor warranty claim closures, execute preventive maintenance reports and schedule repairs, manage urgent equipment maintenance issues, inform leadership of customer concerns, code service-related invoices correctly
Seniority
Entry-level, individual contributor