Operations Staff (Inquiry and Incident Handling), Contract Employee - Store AI Solution Section, Incubation Office, Incubation Business
Core
Operations staff supporting a new AI camera analysis service by handling inquiries, incidents, store management, and billing.
Role type
Operations staff (Inquiry and Incident Handling)
Builds
Multi-camera tracking (MCT) services for retail stores
Domain
Retail operations + AI camera analysis
Deliverable
client delivery
Required skills
IT operations, help desk, customer support, ticket management, Excel/spreadsheets, communication, consultation
Preferred skills
Incident response for cameras and network equipment, SQL/BI tools, retail operations
Technologies
SQL, BI tools, Excel
Responsibilities
First-level reception and triage of inquiries; coordination with external development partner; incident escalation and confirmation of recovery; setup arrangements for store additions and removals; first-level processing of billing and acceptance; reconciling license and equipment usage; updating manuals, FAQs and knowledge