Operational Transformation (Utilizing Generative AI and Building Business Processes) - Fashion Business Department(Rakuten Fashion) (C&M)
Core
Leading operational transformation by integrating generative AI and automation to redesign business processes in customer support, sales, and inventory management for a direct-to-consumer fashion e-commerce platform.
Role type
Senior Operations Manager (Business Process Transformation & AI Integration)
Builds
Automated operational workflows, data-driven quality improvement cycles, and agile organizational structures for fashion retail.
Domain
Fashion E-commerce / Operations Management / Generative AI
Required skills
Operational management, Business Process Reengineering (BPR), Generative AI implementation, Chatbot development, KPI analysis, Stakeholder negotiation, Project management, Data-driven decision making, Team leadership, Root cause analysis
Preferred skills
E-commerce inventory management, RPA, SQL, BI tools, System implementation, Cross-functional collaboration
Technologies
Generative AI, Chatbots, RPA, SQL, BI tools
Responsibilities
Oversee operational KPIs for customer support, sales, and inventory; Plan and implement productivity initiatives using AI and automation; Improve service quality via VOC analysis and BPR; Manage organizational structure including full-time staff and external contractors; Lead crisis management and recurrence prevention projects.
Seniority
Senior, hands-on IC with team leadership
