Retail Operations Manager
Core
Drive operational excellence in PetSmart retail stores, managing merchandising, inventory, pet care operations, and leading a team of associates to deliver a safe and positive experience for pet parents.
Role type
Senior IC retail operations manager
Builds
Physical retail stores with live animals, grooming services, and pet supply inventory
Domain
Retail / Pet care
Deliverable
product features
Required skills
People leadership, inventory management, pet care operations, financial management, merchandising, compliance enforcement, crisis management
Preferred skills
Experience in customer-focused environments, proficiency in computer applications, ability to work flexible schedules
Technologies
Computer applications
Responsibilities
Recruit, interview, coach, and develop store associates; oversee healthcare and daily care of store-owned pets; manage inventory accuracy, receiving, and stocking; drive sales and shrink targets; maintain store standards and safety compliance; coordinate staffing for pet care and salon activities.
Seniority
Senior, hands-on IC