Retail Operations Lead
Core
Drive operational excellence in PetSmart stores by managing merchandising, inventory, pet care operations, and leading sales associates to ensure a positive experience for pet parents.
Role type
Retail Operations Lead (Store Leader)
Builds
Optimized store operations, inventory accuracy, and safe pet care environments
Domain
Retail / Pet Services
Deliverable
product features
Required skills
Retail supervisory experience, merchandise strategy execution, inventory management, pet care maintenance, POS system operation, associate coaching and performance management, compliance with policies and procedures
Preferred skills
Ability to work evenings/weekends/holidays, proficiency in computer applications, strong organizational skills
Technologies
POS systems
Responsibilities
Guide sales associates in merchandise handling and product knowledge; manage inventory levels, audits, and stock replenishment; oversee pet care maintenance including feeding, cleaning, and handling sick/new arrivals; execute store opening/closing procedures and maintain store standards; handle cash transactions and ensure compliance with company policies
Seniority
Individual Contributor, supervisory level