PetsHotel Lead
Core
Lead the PetsHotel experience by ensuring exceptional service to pet parents, maintaining facility cleanliness, and overseeing pet healthcare and safety.
Role type
Senior retail operations lead (pet care)
Builds
Pet boarding and day camp services for pet parents
Domain
Retail / Pet care
Deliverable
product features
Required skills
Retail supervisory experience, team leadership, pet healthcare administration, facility safety management, customer service, inventory and reservation management, conflict resolution
Preferred skills
Prior leadership experience
Responsibilities
Train, mentor, and coach associates; oversee daily hotel operations including check-in/out and pet care; manage reservations and decline bookings per policy; ensure facility cleanliness and safety standards; handle pet parent inquiries and complaints; perform store opening/closing procedures; coordinate hotel events; sell merchandise and services; report sick or injured pets to veterinary staff.
Seniority
Senior, hands-on IC