Lead Veterinary Receptionist
Core
Lead a front desk team in a veterinary practice, managing client service, scheduling, and workflow to support patient care.
Role type
Senior Client Service Representative (Veterinary)
Builds
Client service experience and operational efficiency for a small animal hospital
Domain
Veterinary medicine / Healthcare services
Deliverable
client delivery
Required skills
Leadership, scheduling, conflict resolution, invoicing, communication, veterinary software proficiency
Preferred skills
Veterinary experience, animal welfare focus
Responsibilities
Mentor front desk staff, screen and manage escalated calls, ensure accurate scheduling and payment processing, coordinate with medical team, maintain front desk organization
Seniority
Senior, hands-on IC