PetsHotel Lead
Core
Lead the PetsHotel experience by ensuring exceptional service to pet parents, maintaining facility cleanliness, and overseeing pet healthcare and safety.
Role type
Senior IC retail operations lead (pet care)
Builds
Pet boarding and day camp services for pet parents
Domain
Retail + Pet care
Deliverable
product features
Required skills
People leadership, hotel operations management, pet healthcare administration, safety compliance, customer service, inventory/merchandise sales, equipment maintenance
Preferred skills
Prior leadership experience
Responsibilities
Train, mentor, and coach associates; oversee daily hotel operations including check-in/out and reservations; administer pet medication and monitor health; maintain facility cleanliness and safety standards; handle customer inquiries and complaints; sell merchandise and services; perform store opening/closing procedures.
Seniority
Senior, hands-on IC