PetsHotel Lead
Core
Lead the PetsHotel experience by ensuring exceptional service to pet parents, proper healthcare and facility cleanliness for pets, and safe store operations.
Role type
Retail operations lead (pet care facility)
Builds
Pet boarding and day camp services for pet parents
Domain
Retail / Pet care
Deliverable
product features
Required skills
People leadership, hotel operations management, pet healthcare administration, customer service, safety compliance, inventory and reservation management
Preferred skills
Leadership experience
Technologies
Computer applications
Responsibilities
Train, onboard, mentor, and coach associates; oversee daily hotel operations including feeding, medication, and cleaning; manage pet check-in/check-out and reservations; ensure safety standards and incident reporting; handle customer inquiries and complaints; maintain store cleanliness and equipment.
Seniority
Mid-level, hands-on IC